Dialogic PowerVille CI - Call Interceptor
Time-sensitive messages in real-time
The opportunity to speak with your subscriber in real-time is decreasing rapidly. Even with traditional outbound telemarketing, the success rate is less than 30% when it comes to reaching a live person. Other than leaving a message hoping to get a return call, how can today’s Network Operators increase their chances of getting time-sensitive messages heard by their subscribers in real-time?
Dialogic’s PowerVille CI - Call Interceptor is an intelligent solution that enables Network Operators to reach their intended subscribers with urgent messages in real-time. Used for a variety of applications (including collections, promotions, up-selling, and SIP voice mail notifications and announcements), when the subscriber makes an outbound call, the call is routed to PowerVille CI, which will play a message for the type of subscriber selected based on business rules.
Dialogic PowerVille VC is available in various configurations depending on capacity and network requirements. Its support for multiple videoenabled media servers on SIP and 3G/4G (LTE) networks allows for the utilization of the latest technologies. Additionally, voice-activated switching and Continuous Presence are supported.
Reach your subscribers with time-sensitive messages
Dialogic PowerVille CI (Call Interceptor) is an intelligent solution that enables Network Operators to reach 100% of their intended subscribers with time-sensitive messages in real-time. Used for a variety of applications, including collections, promotions, up-selling, and SIP voice mail notifications and announcements, when the subscriber makes an outbound call, the call is routed to PowerVille CI which will play a message for the type of subscriber selected based on business rules. Accessing the Home Subscriber Server (HSS) and profile from other DBMS sources, PowerVille CI plays a custom subscriber-specific message on every call designated to be intercepted by the HSS.
For subscribers that the Operator wants immediate action to be taken, PowerVille CI can give multiple options on how to proceed with the call, offering more than simply playing a reminder message and completing the call. For example, when a post-paid subscriber’s call is intercepted, they can select option one to make an automated credit/debit card payment for a past due amount, or select option two to be transferred to a live contact center agent. A prepaid subscriber’s menu can include option one for automated recharging, option two for making a collect call if they have a low or zero balance, or option three for receiving notification of new and unchecked messages.
Features and Benefits:
|Message Delivery||Messages heard by all your intended subscribers|
|Real-time delivery||Enable urgent messages to be heard when you want them to be heard, in real-time|
|Advanced business rules||Set business rules based on subscriber’s available data which you already have.|
|Personalized messages||Assign the messages to be played based on pre-defined business rules|
|Message delivery repetition||Control how often to play a message once a call has been intercepted|
|After delivery options||Decide call completion options: continue call, transfer to IVR, transfer to live agent|
Sample Use Cases:
Use Case 1: Collections
When it comes to revenue, businesses follow the “flow” of bookings to billings to collections; and the same applies to Network Operators. For businesses to maintain financial health, it is important to track these metrics closely — how much revenue has been booked, what monthly revenues are, how much revenue has been collected, and particularly, how much has yet to be collected.
If a subscriber is 15 to 30 days late in making a payment, a payment due reminder message is played before the call is completed. However, if the subscriber is more than 30 days late, a payment overdue message is played, followed by two options: 1) transfer to an IVR system and pay the past due amount with a credit/debit card, or 2) transfer to a live contact center agent for further assistance with payment.
Use Case 2: Promotions
Promotions are one of the core marketing tools used by network operators to minimize churn, increase subscribers, grow ARPU, and differentiate themselves. Whether it is upselling to a plan with more minutes, adding a new service (e.g. insurance, data, second line), or promoting a new product, successful promotions are ones that are actually received by the target audience, and which include a call to action.
Subscribers who regularly exceed the minutes on their monthly plans are candidates for plan upgrades. Playing a subscriber-specific promotional message before completing their calls means actually reaching this target audience in real-time, and giving them options (e.g., “press 1 to upgrade, press 2 to complete your call”) simplifies the call to action, and increases ARPU.
Use Case 3: Notifications
The success of notification messages is based on two criteria: 1) the subscriber receiving the message, and 2) the subscriber listening to the message, both in a timely manner. However, this is no easy task as there is no way to ensure the subscriber actually listens to the message, unless the notification message is played when the subscriber makes a call.
When a subscriber misses a message notification, the chances of forgetting to check the message increases significantly. With the PowerVille CI, when the subscriber has unchecked messages, a reminder message with two options is played: “You have four unchecked messages, press 1 to review your messages, or press 2 to continue with your call."
Download the Dialogic PowerVille CI Datasheet (.PDF)