The Latest Dialogic News
Product and Solution Information, Press Releases, Announcements

“The INtellECT® WebRTC Solution, combined with Dialogic real-time media processing, represents a powerful solution and an enormous opportunity for operators to offer WebRTC based services to their enterprise customers” said Metin Sezer, Director New Products at ECT. “We are seeing an increasing interest in WebRTC initiatives from top-tiers operators worldwide. Using PowerMedia™ Software with the INtellECT® WebRTC Solution makes the transcoding and the media processing (e.g., for video calls) recording easy and efficient. Dialogic is long-term partner of ours and its technology enables many ECT solutions.”

Honorable mention was awarded to Andrey Zakharchenko of Oracle, who built a WebRTC Computer Vision application using a mash-up of PowerMedia XMS, Oracle Communication WebRTC Session Controller and OpenCV for facial recognition. To see the WebRTC Computer Vison application demo, visit this link http://bit.ly/1DhqbmY.

Dialogic’s PowerMedia XMS is a powerful software media server that addresses many of the greatest challenges facing WebRTC deployment for application developers, enterprises, integrators and telecom carriers. It efficiently mixes diverse media streams, enabling any-to-any network connectivity and cloud-based services. It connects legacy networks, mobile and Internet endpoints and WebRTC to simplify multi-party communications and collaboration. Companies leverage PowerMedia XMS to energize application delivery by boosting virtualization performance and cloud delivery through a software-based model, proven scalability in telco environments and a supercharged integration to WebRTC.

This year, a special “event-within-an-event” is taking place at the Enterprise Connect, featuring WebRTC. Dialogic will be on hand with demonstrations and experts to showcase the benefits of PowerMedia XMS, which provides a rich-media processing development platform and media server for WebRTC, HD video, voice and video conferencing, recording, transcoding, and more.

There are always challenges for companies with respect to allocated budgets and IT resources to find proper, multichannel contact center solutions that fit their needs for affordability, usability, scalability, as well as ease of integration with business logic. At the same time as the customer expectation increases, maintaining customer satisfaction is an ongoing challenge. We cannot limit the customer interaction with a call center agent. The Agent needs to bring the expert matter into the communication and to use all available tools and resources to resolve the issue as quickly as possible. As the number of consumers - especially on web sites- grows, companies will need to facilitate better paths of communication.

Helix uniquely integrates multiprotocol interworking functionality, DEA, and Diameter Routing Agent features within an intuitive signaling orchestration framework that allows service providers to rapidly interwork and enhance services across 3G, 4G/LTE, IMS/VoLTE, and Wi-Fi networks.

“We are excited to bring Dialogic’s proven global expertise routing and interconnecting IP and IMS networks to Mavenir,” said Kevin Cook, president and CEO of Dialogic. “Additionally, the combination of the Mavenir TAS and PowerMedia XMS will enable many innovative and revenue generating telco applications on the mobile operator networks using the Mavenir IMS solution set. Apple’s addition of VoLTE calling to the iPhone 6 has brought increased interest to VoLTE and other telco communications applications on LTE networks. As Mavenir and other VoLTE players roll out both IMS-based or OTT messaging solutions, our platforms are ready for any new codec or service that subscribers will ask for in the future.”

Dialogic is active in developing NFV technologies with a strong focus on software-based infrastructure projects so aggressively moving to NFV is a next logical step in this progression. Dialogic has built several solutions based on NFV to help operators meet the changing demands of customers and quickly implement new business models.

“It’s all about addressing customers’ need today, and together Dialogic and Amdocs are helping service providers to stay ahead of the competition and do just that with PowerMedia XMS,” said Jim Machi, senior vice president of product management and marketing at Dialogic. “PowerMedia XMS met all of the needs in providing critical media processing capabilities required by IMS-based services such as VoLTE and RCS. It simplifies and streamlines media processing management by consolidating disparate application server-based media processing into a centralized media server architecture as specified by the 3GPP.”