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“Dialogic is at the forefront of creating innovative enterprise applications to help our customers add value to their clients. The flexibility of PowerVille VIVR being deployed in the cloud and customizable for each of Monsan’s clients is just one example,” Jim Machi, SVP of Product Management and Marketing at Dialogic.

“We selected the Dialogic ControlSwitch and BorderNet SBC because of the platform’s call routing, policy engines, software-based transcoding, and because it is proven in the field. The ability to scale the system up and down in the cloud, as well as the ability to enable high quality calls were key in the decision making process for us,” said Matan Barth Head of Off Net Services at Viber.

“We selected the Dialogic ControlSwitch and BorderNet SBC because of the platform’s call routing, policy engines, software-based transcoding, and because it is proven in the field. The ability to scale the system up and down in the cloud, as well as the ability to enable high quality calls were key in the decision making process for us,” said Matan Barth Head of Off Net Services at Viber.

Using two-way live video, the application enables new banking customers to sign up for services and accounts via their mobile device, while allowing the bank to meetcomply with strict identity verification regulations. The application utilizes Dialogic PowerMedia XMS Media Server Software to record and archive entire video interactions between customers and agents. Recordings of customer interactions are archived by the bank for up to five years, as needed for audit or dispute resolution purposes.

Dialogic’s PowerVille LB is now compliance-tested by Avaya for compatibility with Avaya Aura® Session Manager 7.0, helping businesses scale and enhance the reliability of Session Manager implementations with Active/Active and Active/Standby configurations. For details on the tested configurations, see the Avaya Solution & Interoperability Test Lab Application Notes on the DevConnect Marketplace solution listing for the Dialogic PowerVille LB.

Dialogic’s PowerMedia XMS is a highly scalable, software-only media server that enables standards-based, real- time multimedia communications solutions for IMS, MRF, Enterprise, and WebRTC applications on premise or in the cloud. Built on 15+ years of software media processing experience, PowerMedia XMS is trusted by world-class service providers and large enterprises to power millions of rich media sessions.

“We are delighted that TMC has recognized our efforts to bringing innovative solutions to the market. With the release of PowerMedia XMS 3.2 which includes deployment enhancements on NFV and the AWS cloud, as well as key features such as Multi-Track Recording, we continue to demonstrate our dedication to helping our customers improve their media processing technology,” said Jim Machi, SVP of Product Management and Marketing.

While efficient operations and cost management are key concerns for Lipigas, the company also places great importance on customer satisfaction and the reputation of both its brand and products. As it faced increasing load on customer care resources due to higher demand for its residential and commercial energy solutions, it proactively sought out ways to reduce congestion on its contact center without compromising customer satisfaction. It selected the PowerVille Visual IVR application to enable an advanced interactive, yet intuitively simplified, customer portal as an alternative to traditional interactive voice response systems. The solution provides customer self-service capabilities in a two-way voice, video, and text enabled mobile-based application that allows customers to see, touch, and navigate through menus visually, as opposed to listening to lengthy prompts when ordering products or checking account information.

In addition, PowerVille LB 1.4 adds support for SIP over WebSockets, an important capability that facilitates scaling of WebRTC applications while maintaining security. Load balancing for SIP over WebSockets is a common need for large-scale conferencing and collaboration applications.

“With this release of PowerMedia XMS 3.2, we continue to demonstrate our dedication to cloud infrastructure with further investment in NFV and AWS deployments,” said Jim Machi, Senior VP Product Management and Marketing at Dialogic.